Private Policy

Last updated: Sept 2025

Yantra Holistic Therapies (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

Contact Information – name, email address, phone number (via enquiry or booking forms).
Booking & Payment Information – appointment details, services requested, payment confirmation (handled securely via [insert payment provider, e.g., Stripe, PayPal, bank transfer]).
Health Information – where relevant to the therapies you request. This is treated as special category data and handled with strict confidentiality.
Technical Data – IP address, browser type, and cookies (see Section 8).

2. How We Use Your Data

We use your data to:

Respond to enquiries and provide therapies.
Manage bookings and payments.
Send appointment reminders or important service updates.
Maintain client records in line with professional and insurance requirements.
Improve our website and services.

We will not use your data for marketing without your explicit consent.

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent – when you voluntarily provide information through forms or sign up to communications.
Contract – to deliver the therapies and services you request.
Legal obligation – to meet record-keeping and insurance requirements.
Legitimate interests – to improve our services and protect our business.

Special category health data is processed only with your explicit consent.

4. Data Retention

Client records (including health data): retained for a minimum of 7 years in line with insurance requirements (or until a child client reaches age 25).
General enquiries: kept no longer than 12 months unless you become a client.
Payment records: retained as required by tax law (6 years).

5. Data Sharing

We do not sell or trade your data.
We may share limited information with:

Payment providers (to process payments).
Booking software (if applicable).
Professional insurers/regulators (if legally required).

6. Your Rights

You have the right to:

Access your personal data.
Request corrections or updates.
Request deletion (where applicable).
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).

7. Security

We take appropriate technical and organisational measures to protect your data, including password protection, secure storage, and encryption where possible.

8. Cookies

Our website uses cookies to improve your browsing experience and monitor site performance. Cookies are small files stored on your device when you visit our site.

Types of cookies we use:

Essential cookies – necessary for website functionality (e.g., booking forms, security).
Analytics cookies – help us understand how visitors use the website (e.g., Google Analytics).
Functionality cookies – remember your preferences for a more personalised experience.

Managing cookies:

When you visit our website, you will be asked to accept or reject non-essential cookies. You can also manage or delete cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

9. Contact Us

If you have any questions about this Privacy & Cookie Policy or your personal data, please contact:

Yantra Holistic Therapies
Email: yantraholistictherapies@gmail.com
Phone: 07889292691
Website: https://www.yantraholistictherapies.com